Terms & Conditions and Privacy Policy

Welcome to Falakk.com. Please read our terms, conditions, privacy, and delivery policies carefully before using our website or benefiting from our services.

1. General Terms

By accessing Falakk.com, you agree to comply with these terms and conditions, as well as all applicable laws and regulations in the Kingdom of Saudi Arabia. You also acknowledge your responsibility to comply with any relevant local laws.

If you do not agree with any of these terms, you are not authorized to use or access this website. All materials and content on this website are protected by copyright and trademark laws.

2. Governing Law

These terms and conditions are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia. You irrevocably submit to the exclusive jurisdiction of the courts of Saudi Arabia in the event of any dispute.

3. Privacy Policy

At Falakk.com, your privacy and the security of your personal information are our top priorities. We do not share, sell, or print any customer data to any third party under any circumstances.

Please note that Falakk.com is part of a shared database with all stores on the "Zid" platform. Customer data is only accessible if you choose to interact with another store on the platform and is never shared for marketing purposes.

When you provide your personal information on our website, we are committed to protecting it using the latest security technologies and procedures to prevent unauthorized access, use, or disclosure.

Your data is stored on secure systems with restricted access, and all Falakk.com employees are regularly trained on data protection and kept up-to-date with the latest security procedures.

4. Account Privacy

You are responsible for maintaining the confidentiality of your account information and password, as well as for restricting access to your computer or our application. You agree to accept responsibility for all activities that occur under your account or password.

If you are under 18 years of age, you may use Falakk.com services only with the involvement of a parent or legal guardian.

Falakk.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

5. Delivery Policy

We use specialized delivery companies to ensure your orders reach you safely and efficiently both inside and outside Riyadh.

If we are unable to deliver your order to the specified address, please contact our customer service to arrange an alternative delivery time. The company is not responsible for any order that is not delivered within 30 days from the order date.

Please make sure to answer calls to your mobile phone so the delivery representative can coordinate with you for the delivery time.

Our official working days are Sunday to Thursday. Delivery is not available on Fridays or during public holidays and official vacations.

6. Contact Us

If you have any questions regarding our privacy statement, terms of service, or practices on Falakk.com, please contact us at:

[email protected]

Phone: 0552892224 – 0531222919

At Falakk Solar Systems, we are committed to protecting your privacy and providing you with a safe and reliable shopping experience. Thank you for trusting us.